Well, we’ve got answers. Here’s some of our most frequently asked questions. If you’d like to know more, simply contact our team.
What happens at the start?
We’ll take over the utilities on or as close to the date your tenants ask us to. Ideally, their tenancy start date.
Gas and Electric can take between 3-6 weeks to switch, so the earlier your tenants sign up, the more likely we’ll be able to supply the property from day 1 of their tenancy.
What happens at the end?
We’ll ask your tenants for final meter readings to allow us to close their gas and electric accounts accurately. Ideally these will be taken on the final day of their tenancy.
We’ll then close down all the utility accounts and within 16 weeks we’ll send your tenants a final statement of account. This statement will show all payments they’ve made, less all charges for their utilities. Any credit will be refunded and any debt will be billed.
What happens if the gas and electric doesn’t switch on the tenancy start date?
It’ll still be supplied by another supplier until the date it switches over to us. Once transferred, the previous supplier will send a final bill to the property which your tenants will need to pay directly.
What happens when new tenants move in?
At the start of a new tenancy, we’ll manage the supply of Gas and/or Electric to the property. However, your tenants are free to change to a different energy provider if they wish.
If the new tenants choose to stay with Split The Bills, we’ll setup each tenant their own direct debit, so they’ll only have to pay for their share of the energy. All new tenants will be charged on our Tenant Saver tariff.
If the tenants choose to transfer to a different energy provider, they’re free to do so, but will be responsible for paying Split The Bills for the energy they use until the date the Gas and/or Electric switches to the new provider.
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