Careers

Trading for 8 years, Split The Bills is a fast-paced company, here to make a difference for customers. We are a small and perfectly formed business of 30 people. The Founder is still involved in the business and this is an influential part of our culture. There’s a real buzz around the office and everyone digs in to build something truly different. Our mission is to make life easy for students, landlords and businesses trying to navigate the complicated world of utility bills. We thrive on challenging the norm.

A bit about the role

This is a brand-new role which will lead the Sales & Marketing function, reporting to a member of the senior leadership team.

You will be accountable for creating and executing the sales and marketing strategy and delivering our business growth targets for both consumer and business channels, working closely with our Head of Partnerships.

You will be responsible for lead generation and sales conversion; designing campaigns, managing paid search, digital, social and offline marketing channels, ensuring budget is allocated effectively and optimising the onboarding journey to maximise ROI.

You will be responsible for maintaining our brand and working with the wider team to ensure we deliver an excellent customer experience.

The role will include line management of a Digital Marketing Executive and Customer Onboarding Executive.

We are a small business and so there will be a lot of ‘rolling up your sleeves’ to get stuff done.

A bit about you

You should be able to demonstrate that you have:

• Previous experience taking the lead on strategy

• Extensive experience of campaign creation across digital and traditional channels for both consumer and business customers

• Experience leading marketing and sales teams

• Proven experience of generating positive marketing and sales results

• Experience of producing marketing analytics and ability to draw insights from data

• Excellent communication skills and a desire to collaborate

We’d love to hear from you if

• You can demonstrate that you fulfil the expectation of the role (as above)

• You would enjoy working in a small, dynamic business where there is

  opportunity to make an impact

• You enjoy rolling up your sleeves and getting stuck in

What we can do for you

• 23 days holiday

• You’ll get your birthday off too!

• Free breakfast

• Relaxed office atmosphere

• Casual dress code

• Westfield healthcare

• Employee Assistance Program

• Vibrant, city centre location

To apply, please send an up to date copy of your CV and cover letter to careers@splitthebills.co.uk

A bit about us

Trading for 8 years, Split The Bills is a fast-paced company, here to make a difference for customers. We are a small and perfectly formed business of 28 people. The Founder is still involved in the business and this is an influential part of our culture. There’s a real buzz around the office and everyone digs in to build something truly different.

Our mission is to make life easy for students, landlords and businesses trying to navigate the complicated world of utility bills. We thrive on challenging the norm.

A bit about the role

This role will be responsible for managing, coaching and developing a team of 5 Customer Operations Specialists, and a Team Leader, reporting to a member of our Senior Management Team. The team is responsible for delivering a first-class customer service across our voice, email and live-chat channels to our student customer base.

You will be responsible for ensuring we deliver a customer service that is beyond expectations, reducing customer contact where necessary and making sure that our customers are happy and serviced to the best of our ability. You will work with the wider team to improve the customer journey and maintain our brand reputation.

You will work collaboratively with a variety of stakeholders across the wider business, including our Operations, Marketing and Finance teams and will need to report regular KPIs to the wider team including Senior Management.

We are a small business and so there will be a lot of ‘rolling up your sleeves’ to get stuff done.

A bit about you

You should be able to demonstrate that you have:

• Previous experience in a similar role, coaching and developing a team

• Extensive experience in delivering a great customer service

• Previous experience in a fast paced, dynamic environment, and have been able

  to work well under pressure

• Previous experience working to deadlines and KPIs

• Good knowledge of Microsoft Office and Salesforce, or a similar CRM system

• Excellent verbal and written communication skills

• Strong organisational and administrative skills

• Worked collaboratively with internal and external stakeholders for the benefit of the business

• Objectively evaluated customer experience, making recommendations to drive improvements

• Been the ‘go to’ person for customer queries and timely responses, to ensure positive customer experience.

We’d love to hear from you if

• You can demonstrate that you fulfil the expectation of the role (as above)

• You would enjoy working in a small, dynamic business where there is

  opportunity to make an impact

• You enjoy rolling up your sleeves and getting stuck in

What we can do for you

• 23 days holiday (plus bank holidays)

• You’ll get your birthday off too!

• Free breakfast

• Relaxed office atmosphere

• Casual dress code

• Westfield healthcare

• Employee Assistance Program

• Secure bike storage

• Pension contributions