Careers

A bit about us  

At Split The Bills, our goal is to make household bills easy for Students, Landlords and Letting Agents trying to navigate the complicated world of utility bills.  

Trading for almost 10 years, we are on a mission to grow. We are a small team of 30 people and everyone digs in to deliver something truly different. We are fast-paced and work hard to get to where we want to be.  

We do all the leg-work to setup and manage utilities for our customers, including Gas, Electric, Water, TV and Broadband. We split or bundle the costs into easy to manage monthly payments.

A bit about the role

This role will work alongside 2 Account Managers to make sure that we maintain, delight and work to grow our customer base of Landlords and Letting Agents.

We manage Landlord and Letting Agent utilities to make life easier for them and you’re going to be the person making this happen.

You will be responsible for managing B2B customer accounts and you’ll be expected to guide our customers throughout their journey with Split The Bills.

You’ll be expected to provide an excellent customer service that delights our customers and will work with them to grow their portfolio, while helping them to make use of all the services we offer.

You’ll be able to shape how we serve our business customers in the future, keeping us ahead of the competition.

You will

· Be the first point of contact for our B2B customers, managing queries over the phone and via email

· Build and maintain great, long-lasting relationships with our customers

· Conduct all account administration and execute a variety of business processes around customer setup, billing, communication and customer retention

· Work with our Supply and Finance teams to ensure the needs of our customers are being delivered

· Work to performance targets and key objectives

You should be able to demonstrate that you have

· Previous experience in an Customer Service based role

· Previous experience in a fast paced, dynamic environment

· A good knowledge of Excel and strong computer skills

· Excellent verbal and written communication skills

· Impeccable organisational and administrative skills

· The ability to work well under pressure and to targets

· Worked collaboratively with internal and external stakeholders for the benefit of the business

· Been the ‘go to’ person for customer queries and delivered a positive customer experience via phone and email

· The ability to follow complex processes, keep accounts up to date and maintain data accuracy

Added bonus: Experience of servicing a B2B customer base

We’d love to hear from you if

· You can demonstrate that you fulfil the expectation of the role (as above)

· You would enjoy working in a small, dynamic business where there is opportunity to make an impact

· You enjoy rolling up your sleeves and getting stuck in

What we can do for you

· 32 days holiday (including bank holidays and you will get your birthday off too!)

· Relaxed office atmosphere

· Casual dress code

· Westfield healthcare

· Employee Assistance Program

· Vibrant, city centre location

To apply, please send an up to date copy of your CV and a cover letter to careers@splitthebills.co.uk

A bit about us  

At Split The Bills, our goal is to make household bills easy for Students, Landlords and Letting Agents trying to navigate the complicated world of utility bills.  

Trading for almost 10 years, we are on a mission to grow. We are a small team of 30 people and everyone digs in to deliver something truly different. We are fast-paced and work hard to get to where we want to be.  

We do all the leg-work to setup and manage utilities for our customers, including Gas, Electric, Water, TV and Broadband. We split or bundle the costs into easy to manage monthly payments.

A bit about the role

Reporting to a member of our management team, you will be focused on delivering an effortless and excellent experience to our customers.

You will be the first point of contact for our customers and will be responsible for handling a variety of queries across multiple channels.

You will work collaboratively with a range of stakeholders across the wider business, including our Supply and Finance teams.

We are a small business and so there will be a lot of ‘rolling up your sleeves’ to get stuff done.

A bit about you

You should be able to demonstrate that you have:

· Previous experience in a similar role

· Previous experience in a fast paced, dynamic environment, and have been able to work well under pressure

· Excellent verbal and written communication skills

· Strong organisational and administrative skills

· The ability to deal with a variety of queries and situations confidently

· Worked with multiple systems and contact platforms (phone, email and Live Chat)

· Worked collaboratively with internal and external stakeholders

· It would be an additional benefit if you have experience of working with students, or in the utilities industry

We’d love to hear from you if

· You can demonstrate that you fulfil the expectation of the role (as above)

· You would enjoy working in a small, dynamic business where there is opportunity to make an impact

· You enjoy rolling up your sleeves and getting stuck in

· You can make a great cuppa

What we can do for you

· 32 days holiday (including bank holidays and you will get your birthday off too!)

· You’ll get your birthday off too!

· Relaxed office atmosphere

· Casual dress code

· Westfield healthcare

· Employee Assistance Program

· Vibrant city centre location

To apply, please send an up to date copy of your CV and a cover letter to careers@splitthebills.co.uk