Working at Split The Bills
At Split, we’re a passionate and committed bunch. On top of ping pong, free breakfast each day and drinks on a Friday, we also strive to look after our people and our planet.
As an employer, we’re part of the Time To Change movement, and are committed to breaking down the stigma and discrimination attached to mental health.
If you would like to be a part of the Split team, you have a determined, can-do attitude, and want to make a difference in the lives of our customers, then take a look at our job vacancies below.
What we're looking for
A bit about the role
As a Customer Operations Specialist (or COP for short), you’ll play a key part in delivering the Split The Bills service to all of our customers, from account set up, to closure, and everything in between, ensuring an excellent level of customer satisfaction.
What you’ll do at Split The Bills
- – Handle customer queries via phone, live chat and email, ensuring a high level of service at all times.
- – Go above and beyond for our customers to deliver an outstanding experience.
- – Aim to resolve customer queries at the first point of contact.
- – Communicate with existing customers to establish their future plans, with the intention of retaining their business.
- – Perform administrative duties to update and maintain customer accounts with accuracy.
- – Handle customer complaints.
- – Communicate with existing customers to regularly request meter readings.
- – Communicate with customers to advise where there is an overdue balance and agree payment methods.
- – Action requests for cancellations and account closures.
- – Review and resolve billing queries, ensuring customers are billed accurately each month.
- – Perform account reconciliations.
- – Handle queries raised by other departments across the business.
- – Proactively raise issues, delays and contact drivers with our Customer Operations Lead.
- – Effectively prioritise to ensure tasks and processes are being delivered in a timely manner.
What we want from you
- – Proven experience in a customer facing role
- – Experience of managing large volumes of data
- – Excellent written and verbal communication skills
- – Excellent organisation skills and the ability to prioritise effectively
- – Good administrative and computer skills
- – A ‘can do’, positive attitude
- – The ability to work well under pressure
- – A calm and professional working manner
- – A keen eye for detail
- – A flexible and adaptable approach
Additional advantage
- – Experience using Office 365
- – Knowledge of the lettings/tenancy sector
- – Experience in the utilities sector
- – Experience of using Salesforce or a similar CRM system
- – Experience in managing customer financials
What we can do for you
- – 23 days holiday
- – You’ll get your birthday off too!
- – Free parking at Split HQ
- – Free breakfast
- – Friday beers
- – Ping pong table
- – Relaxed office atmosphere
- – Casual dress code
- – Westfield healthcare
- – Employee Assistance Program
– Salary of £16,000
Interested? Send an up to date CV and cover letter through to careers@splitthebills.co.uk or click here.
A bit about us
Split the Bills is a bright and forward-thinking bill splitting company, here to make a difference. Our mission is to make life a heck of a lot easier for students and landlords trying to navigate the complicated world of utility bills. We thrive on challenging the norm and impacting change.
Our team is committed to Split the Bills and the culture here is infectious. There’s a real buzz around the office and everyone digs in to build something truly different.
Join our fun and friendly business, where you’ll need to work hard, but in return you can enjoy a wonderful, supportive environment with lots of added perks.
A bit about the role
As Finance Analyst you will design and run the processes to validate supplier billing and reconcile customer accounts in bulk, support the credit control cycle and provide financial KPIs and insights to the business.
What we can do for you
- – 23 days holiday
- – You’ll get your birthday off too!
- – Free parking at Split HQ
- – Free breakfast
- – Friday beers
- – Ping pong table
- – Relaxed office atmosphere
- – Casual dress code
- – Westfield healthcare
- – Employee Assistance Program
What you’ll do at Split The Bills
- – Design, implement and run the process for validating supplier billing in bulk. Ensuring the process provides a useable output that can be used to reconcile customer accounts and provide visibility to the business.
- – Manage any supplier billing queries, liaising with other departments within the business to resolve any queries in a suitable timeframe.
- – Support the Customer Operations team with reconciling customer accounts and issuing final statements.
- – Manage the credit control process, ensuring customers are moved through the various stages of the credit control cycle, and provide the Customer Operations team with visibility of where to focus attention to increase collections performance.
- – Provide regular reporting to the Senior Management team on financial KPIs and collections performance.
- – Use data outputs to drive focus and workloads through our Customer Operations department, with the use of KPI metrics for supplier billing, account reconciliation and credit control.
- – Provide support/assist with the customer billing process.
- – Any other ad hoc tasks that may arise to meet the needs of the business.
What we want from you
- – Experience using Microsoft Access/SQL databases
- – Extensive experience of Microsoft Excel
- – Experience managing large volumes of data
- – An understanding of complex processes
- – The ability to use data to gain insights and present solutions
- – Excellent written and verbal communication
- – Good organisational skills
- – Good administrative skills
- – The ability to communicate with a variety of stakeholders across the business
- – The ability to understand and interpret financial data
- – The desire to have a positive impact
- – High attention to detail
- – Problem solving skills
- – A calm and professional working manner
Additional advantage
- – Experience of working in a financial environment
- – Previous experience using Salesforce CRM
- – Experience building reporting solutions
- – A financial qualification such as AAT/CIMA
Salary: £20,000 to £25,000 per annum DOE
Interested? Send an up to date CV and cover letter through to careers@splitthebills.co.uk or click here.
A bit about us
Split the Bills is a bright and forward-thinking bill splitting company, here to make a difference. Our mission is to make life a heck of a lot easier for students and landlords trying to navigate the complicated world of utility bills. We thrive on challenging the norm and impacting change.
Our team is committed to Split the Bills and the culture here is infectious. There’s a real buzz around the office and everyone digs in to build something truly different.
Join our fun and friendly business, where you’ll need to work hard, but in return you can enjoy a wonderful, supportive environment with lots of added perks.
A bit about the role
We’re looking for target driven, hardworking people who are quick to learn and who will go above and beyond to provide our customers with a service that we would be excited to use. Being a team player is key as you’ll be working in a small but fast paced and efficient team.
What we can do for you
- – National Living Wage (£8.21 per hour)
- – 23 days holiday plus bank holidays (pro rata for fixed term positions)
- – Free parking at Split HQ
- – Free breakfast
- – Friday beers
- – Ping pong table
- – Relaxed office atmosphere
- – Casual dress code
- – Employee Assistance Program
What you’ll do at Split The Bills
- – On-board new customers in an outbound and inbound tele-sales environment.
- – Educate both new and returning customers about the benefits of Split The Bills via phone, live chat and email, helping them to sign up and become customers.
- – Achieve and work to exceed agreed sales targets.
- – Manage and maintain accurate data in our internal database.
- – Keep on top of the administrative side of the sales process.
- – Support other internal teams where required.
What we want from you
- – Excellent written and verbal communication skills
- – The ability to work well in a target driven environment
- – To be a dynamic and enthusiastic team player
- – Positivity and the drive to achieve
- – Excellent organisation skills and the ability to prioritise effectively
- – Good administrative and computer skills
- – A ‘can do’, positive attitude
- – A flexible and adaptable approach
Additional advantage
- – Experience in a similar role
- – Experience of using Salesforce or a similar CRM system
Please note that this is a temporary position, starting in June 2019.
Interested? Send an up to date CV and cover letter through to careers@splitthebills.co.uk or click here.