Careers

A bit about the role

As a Customer Operations Specialist (or COP for short), you’ll play a key part in delivering the Split The Bills service to all of our customers, from account set up, to closure, and everything in between, ensuring an excellent level of customer satisfaction.

What you’ll do at Split The Bills

• – Handle customer queries via phone, live chat and email, ensuring a high level of service at all times.
• – Go above and beyond for our customers to deliver an outstanding experience.
• – Aim to resolve customer queries at the first point of contact.
• – Communicate with existing customers to establish their future plans, with the intention of retaining their business.
• – Perform administrative duties to update and maintain customer accounts with accuracy.
• – Handle customer complaints.
• – Communicate with existing customers to regularly request meter readings.
• – Communicate with customers to advise where there is an overdue balance and agree payment methods.
• – Action requests for cancellations and account closures.
• – Review and resolve billing queries, ensuring customers are billed accurately each month.
• – Perform account reconciliations.
• – Handle queries raised by other departments across the business.
• – Proactively raise issues, delays and contact drivers with our Customer Operations Lead.
• – Effectively prioritise to ensure tasks and processes are being delivered in a timely manner.

What we want from you

• – Proven experience in a customer facing role
• – Experience of managing large volumes of data
• – Excellent written and verbal communication skills
• – Excellent organisation skills and the ability to prioritise effectively
• – Good administrative and computer skills
• – A ‘can do’, positive attitude
• – The ability to work well under pressure
• – A calm and professional working manner
• – A keen eye for detail
• – A flexible and adaptable approach
•  

Additional advantage

• – Experience using Office 365
• – Knowledge of the lettings/tenancy sector
• – Experience in the utilities sector
• – Experience of using Salesforce or a similar CRM system
• – Experience in managing customer financials

What we can do for you 

• – 23 days holiday
• – You’ll get your birthday off too!
• – Free parking at Split HQ
• – Free breakfast
• – Friday beers
• – Ping pong table
• – Relaxed office atmosphere
• – Casual dress code
• – Westfield healthcare
• – Employee Assistance Program

We’re dedicated to raising awareness of mental health conditions and fighting the stigma and discrimination related to these. We signed the Time To Change pledge in September 2017 and are committed to making our working environment a safe and understanding place to be.

Interested? Send an up to date CV and cover letter through to careers@splitthebills.co.uk or click here.

A bit about the role

As a Business to Business Account Manager, you’ll play a key part in managing the portfolios of our business customers, impeccably delivering the Split The Bills service and ensuring an excellent level of customer satisfaction.

What you’ll do at Split The Bills

• – Prioritise and complete tasks as directed by our Customer Operations Lead, ensuring processes are completed to a high level of quality, and in a timely manner.
• – Consistently work to ‘wow’ our customers and deliver a customer experience that is beyond expectations.
• – Ensure our business customers are getting the most out of our service.
• – Guide new customers through our on-boarding process to ensure a smooth setup and transfer.
• – Support customers via phone, email and live chat and provide responses and resolutions in a professional and timely manner.
• – Collaborate with other departments to ensure customer needs are delivered and issues are resolved effectively.
• – Provide our customers with energy usage updates.
• – Effectively work through our credit control processes to address any overdue invoices.
• – Encourage the retention of accounts and the addition of services.
• – Update and maintain customer data with accuracy.
• – Proactively look for ways to improve the process and customer experience

What we want from you

• – Proven experience in a similar role, in customer service or account management
• – The confidence to have conversations with business customers
• – Experience of managing large volumes of data
• – Excellent written and verbal communication skills
• – Excellent organisation skills and the ability to prioritise effectively
• – Good administrative and computer skills
• – A ‘can do’, positive attitude
• – The ability to work well under pressure
• – A calm and professional working manner
• – A keen eye for detail
• – A flexible and adaptable approach

Additional advantage

• – Experience using Office 365
• – Knowledge of the lettings/tenancy sector
• – Experience in the utilities sector
• – Experience of using Salesforce or a similar CRM system
• – Experience in managing customer financials

What we can do for you

• – 23 days holiday
• – You’ll get your birthday off too!
• – Free parking at Split HQ
• – Free breakfast
• – Friday beers
• – Ping pong table
• – Relaxed office atmosphere
• – Casual dress code
• – Westfield healthcare
• – Employee Assistance Program
•  
• – Salary of £18,000 + (DOE)

We’re dedicated to raising awareness of mental health conditions and fighting the stigma and discrimination related to these. We signed the Time To Change pledge in September 2017 and are committed to making our working environment a safe and understanding place to be.

Interested? Send an up to date CV and cover letter through to careers@splitthebills.co.uk or click here.