For quick troubleshooting tips, click on your broadband supplier below.
If you can’t find the answers to the support you’re after, we recommend calling your broadband supplier’s tech support team.
For Virgin Media, simply call the Virgin Media Technical Support team on 0345 454 1111. You’ll need your account number and site reference to hand. If you’ve misplaced this, please call us on 0330 053 9350 or chat to us online. When on the line to Virgin Media, you’ll be asked to enter your password. Please press the # or * key to skip this step.
For Plusnet, you’ll get 24/7 technical support by calling 0800 0121 098 (it’s free to call). You’ll need your Plusnet account name and password to hand, which we’ll email to you with your install info. If you’ve misplaced this, please call us on 0330 053 9350 or chat to us online.
For GB Technologies, from 9am to 5pm Monday to Friday please call us on 0330 053 9350 and we’ll direct you to the right technical team. For support outside of these hours, call 01896 808333 – please be aware that additional call charges will apply for out of hours support.