If Virgin Media is available in your area, we can get you superfast internet, giving you speeds of up to 500Mbps!
If Virgin Media isn’t available, your internet will be provided by Plusnet with average download speed of 66Mbps.
Our internet packages are perfect for bigger households with lots of devices!
We’ll order your internet connection installation for as close to your start date as possible.
Joining Split The Bills a few weeks before you move in gives us time to order your internet connection in advance. If you join us on or around your move in date, it may take a little longer to get your internet installed.
As soon as your internet installation is booked, you’ll get an email to confirm when the installation will take place and any instructions you’ll need to get up and running.
If nobody from your group will be home on the day your installation has been booked, you’ll need to let us know as soon as possible, and no later than 4 days before your booked installation date.
Instructions on how to re-arrange your installation can be found in the email we sent you to confirm your installation date or you can contact us via email or phone.
If your internet provider is Plusnet, your router will be delivered by Royal Mail. If your router hasn’t been delivered on the date confirmed, the router may not have been able to fit through your letterbox due to the size. You should receive a Royal Mail missed delivery slip through the letterbox on the same date, this will confirm details on where you can pick your router up from, this is usually your local post office. The post office usually holds deliveries for 18 days, if it’s been longer than this, please get in touch to let us know a preferred delivery date and we’ll work to get this rearranged as soon as possible.
If your internet provider is Virgin Media Business, your router will be delivered by Yodel. If they aren’t able to deliver your QuickStart kit as they were unable to speak to somebody in the property to get a signature on the confirmed delivery date, Yodel will then make two further delivery attempts on the following working days. If you can, please ensure that somebody is in to answer the door in the following 2 working days to sign for the package. If it’s been longer than 2 working days since your original delivery date, please get in touch to let us know a preferred delivery date and we’ll work to get this rearranged as soon as possible.
If your internet provider is Plusnet, your router will be ready to plug in on your activation date or when the engineer visits, and will activate automatically. We’ll let you know how your installation will take place when it has been booked.
If your internet provider is Virgin Media Business, your router will arrive in the post and will be pre-activated. Simply plug the router in to the Virgin Media socket and the router should self-activate within 60 minutes. If it doesn’t, please place a pin into the reset button on the back of the router for 30 seconds, this will hard reset the router and should resolve any set-up issues.
If your internet provider is Plusnet, technical support is available 24 hours, 7 days a week. Simply call 0330 053 9350 and select the option for Plusnet technical support. You will need your Plusnet username and password which was sent to you on email at the start of your utility contract. Don’t worry if you can’t find these details, simply get in touch and we can provide these to you.
If your internet provider is Virgin Media Business, technical support is available 24 hours, 7 days a week. Simply call 0330 053 9350 and select the option for Virgin Media technical support. You will need to quote the Account Name as Split The Bills, along with your postcode and your Router MAC, which you can find on the label on your router.
If your internet provider if GB Technologies, please call us on 0330 053 9350 and we’ll connect you to an engineer who can help.