Sometimes letters may be delivered to your address as it can take a while for your local water supplier to update their systems after we’ve setup your account. If you receive a bill or letter from a water supplier after the first month of your contract, send a copy to firstname.lastname@example.org, making sure to include a copy of each page and we’ll contact the water supplier to make sure you don’t receive any further correspondence.
If you have a leak, turn off the water ‘stop tap’ if you can – this is usually located under your kitchen sink or in an airing cupboard. You should contact your Letting Agent as soon as possible to let them know as they are responsible for the maintenance at the property.
If you have an emergency leak or no water supply, you can contact your water supplier directly to resolve this. You can find out who you water supplier is along with their contact details here.