Your monthly payment covers all standard costs for the services we supply to you, however, sometimes there are one-off charges which you may need to pay.

We’ll notify you in advance if a fee will be applied to your account to make sure you don’t get any unexpected bills. The fee will be included in your next monthly payment and if it affects the whole house we’ll split it equally between all housemates.

Details of all of our one-off fees can be found below so that you know exactly what to expect.

Broadband Fees

Missed Install Fees

Virgin Media Missed Install

£45

Plusnet Missed Install (Mon-Fri)​

£102

Plusnet Missed Install (Sat)

£132

Plusnet Missed Install (Sun & Hol)

£156

GB Technologies Missed Install (Mon-Fri)

£70

GB Technologies Missed Install (Sat)

£75

GB Technologies Missed Install (Sun & Hol)

£85

Engineer Visits

Plusnet Engineer Visit (Mon-Fri)

£172.80

Plusnet Engineer Visit (Sat)

£180

Plusnet Engineer Visit (Sun & Hol)

£216

GB Technologies Engineer Visit (Mon-Fri)

£175

GB Technologies Engineer Visit (Sat)

£195

GB Technologies Engineer Visit (Sun & Hol)

£285

Other Broadband Fees

Unreturned Virgin Media Superhub Fee​

£50

Plusnet Standard Broadband Router Replacement​

£42

Plusnet Fibre Broadband Router Replacement​

£78

Plusnet Cease Fee​

£30

GB Technologies Router Replacement

£33.75

GB Technologies Support Per Hour (Evenings)

£23.35

GB Technologies Support Per Hour (Weekends)

£40

Other Fees

Late Payment Fee

£5

Cancelled Direct Debit Fee

£10

Credit Control Fee

£20

Meter Read Visit

£40

Early Cancellation Fees

Water (Per Household)

£25

Energy (Per Household)

£25

Freshers week offer!

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*New customers only

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