Purposes for processing |
Categories of personal data |
Legal basis for processing |
Legitimate Interests (if applicable) |
To provide our services to you |
|
- Performance of a Contract
|
N/A |
To manage payments and verify charges raised by utility providers. |
- Identity
- Contact
- Financial
|
- Performance of a Contract
|
N/A |
To manage incoming general enquiries or complaints. |
- Identity
- Contact
- Message
- Technical
|
|
To ensure that enquiries and complaints are managed. |
To gather feedback and improve our advertising and services |
- Identity
- Contact
- Message
- Technical
|
|
To ensure that stakeholder opinions are considered and to improve our business practices. |
To administer and manage the website. |
|
- Legitimate Interests
- Consent
|
To ensure that the website is secure and is fit for purpose. |
To manage our relationship with you, including notifying you about changes to our terms or privacy notices. |
|
- Performance of a Contract
- Legal Obligation
- Legitimate Interest
|
To keep our records up to date. |
To manage and audit our business operations. |
- Identity
- Contact
- Message
- Property
- Technical
- Usage
|
- Performance of a Contract
- Legitimate Interest
- Legal Obligation
|
To ensure that our business is performing well and is effective. |
To track trends in and analyse your energy usage and compare it with other customers’ usage. |
|
- Performance of a Contract
- Legitimate Interest
|
To improve our business model and improve and tailor our products and services. |
To help us forecast energy supply and demand. |
|
|
To ensure that our business is effective and performing well, to help us develop our products and services and improve our business model. |
To carry out internal reporting, modelling and analysis. |
- Identity
- Contact
- Message
- Technical
- Usage
- Property
|
- Legitimate Interest
- Legal Obligation
|
To understand our stakeholders better and improve our business and the products and services we offer. |
To carry out checks to prevent fraud and money laundering and to confirm your identity. |
|
- Legitimate interests
- Legal obligation
|
To prevent malpractice and validate identity so that we are dealing with the correct person. |
To provide you with relevant marketing information. |
- Identity
- Contact
- Technical
- Marketing
|
- Legitimate interests
- Consent
|
To keep you up to date with products and services we provide |
To manage job applications. |
- Identity
- Contact
- Employment Application
|
- Performance of a Contract
|
N/A |
To improve our staff member training and development. |
- Identity
- Contact
- Message
- Technical
|
|
To improve our staff member training and development |
To share new tenant details of a property with our energy providers when an existing agreement ends to support with energy contract handover. |
|
- Performance of a contract
|
|
To collect feedback about how you found your property |
|
|
To understand source of referral for a successful tenancy |
To provide priority energy services to those that require it. |
- Identity
- Contact
- Medical information
|
|
|