How it all works

1. Build your bills package

Choose from Unlimited or Fixed energy, a range of broadband speeds, water and a TV licence.

2. You and your mates sign up

One housemate creates an account and shares a join link with housemates so they can sign up too.

3. We set up your services

We set up your services, arrange your broadband install and switch your energy over to our supplier.

4. Each make a monthly payment

You’ll each be debited one monthly payment to cover your share of the bills from your own bank account.

Ping us meter readings

Once you’re up and running, all we ask is that you send us Gas and Electric meter readings every so often. These help us to keep an eye on your energy usage. Of course, take our Unlimited Energy plan and there’s no allowance to go over. No unexpected bills either.

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Let's do good, together

We’re proper passionate about fighting the stigma and discrimination surrounding mental health. That’s why we donate £1 for every house that joins Split The Bills to Student Minds, the student mental health charity. They empower students and members of the university community to look after their own mental health, support others and create change.

Questions?

We’ve got the answers. Head here for more questions we’re often asked.

Setting up an account takes less than 3 minutes. Once all housemates have joined, we’ll get to work with setting up each service. 

For Broadband, over our busiest period (June – September), we aim to confirm your install date as soon as we can. This is usually within 10 days after all housemates have signed up to us.

As this is also the busiest time for our suppliers, the current wait time to have your broadband installed can be up to 3 weeks after your account has completed. So the sooner you all sign up, the better. 

For Energy, we’ll switch this over to our supplier which usually takes 4 to 6 weeks (an energy industry standard timeframe). In the meantime, you’ll get your gas and electric from another supplier.

For Water and TV Licence, we’ll set this up for your account start date. 

Once you’ve created your account, you’ll get your account join link to share with your housemates whichever way you choose; Whatsapp, messenger, email, etc. All they need to do is follow this link and add their details.

If you’ve already created an account and are having trouble finding your join link, have a nosey in your confirmation email. Otherwise, pop on live chat and we’ll find it for you.

You need to submit meter readings once a month to help us keep track of your energy usage. The best thing to do is set a monthly reminder on your phone so you don’t forget! 

It’s super easy to submit them – you can even send in a clear photo of each meter and we’ll do the rest. 

With us, there’s a 6 month minimum contract. Just let us know at least 30 days before your tenancy ends and we’ll close everything down for that date.

If you choose to leave before the 6 months are up, you’re free to do so, but Split The Bills cancellation fees will apply, plus Broadband and TV Licensing as below.

If you take Virgin Media broadband, this is a 12 month minimum contract. If you close your account before the 12 months have passed, there may be an early disconnection fee to pay at the end of your account, charged directly from Virgin Media. If you’re in the same property for longer than 12 months, the contract will roll over month by month after the 12 month minimum.

If you take our ADSL or Fibre broadband, both are 12 month minimum contracts. If you close your account before the 12 months have passed, you will need to pay for the remainder of the contract. If you’re in the same property for longer than 12 months, the contract will roll over month by month after the minimum contract.

If you have a TV Licence, these are for 12 months, as standard. If you cancel your account before the 12 months are up, you’ll be liable to pay the remainder of the licence cost.

It sure is. Unless, in the unlikely event that you’re being negligent or using energy for commercial use.

Once your energy has switched over to our supplier, you’ll get a final bill from your old provider. Good news – we’ll pay this bill for you. For more info on this and where to upload your bill, head here.

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