It is important you read and understand our terms and conditions (T&Cs) before you place an Order as they will apply to your contract with us, found at https://www.splitthebills.co.uk/ums-terms-and-conditions. Key information that we would like to bring to your attention is below:
Our Relationship: We may act as your agent (including for the electricity supply, gas supply and TV Licence), or otherwise as a reseller, to arrange utilities from various utility suppliers (referred to as “Principal Providers” in our T&Cs) and at the same time, we may also act as agent of a Principal Provider in relation to the provision of your utilities; by placing this Order, you consent to this relationship.
Early Termination: By placing this Order, you agree to our T&Cs and request that we start providing our services when we accept your Order. You may cancel your contract with us without reason within 14 days of us accepting your Order but if your Utilities Package start date is within this period, we may charge you for the services provided up to the cancellation date, including full broadband charges where installation has already occurred. See clauses 7,8, 9 and 10 of our T&Cs for more details on cancellation rights and charges.
Changes to T&Cs: We may make changes to our T&Cs in accordance with clauses 3 and 5 of our T&Cs. If a proposed change disadvantages you or increases the price you pay to us, we will notify you and explain any cancellation rights you may have as a result of the change.
Monthly Payments: You agree to pay the weekly cost, monthly in advance by Direct Debit. The monthly payment is calculated by dividing the weekly cost by 7 (days), multiplying by the number of days in the year, and dividing by 12 (months). Part months are calculated for the number of days at the daily rate.
Utilities Activation: We recommend the Utilities Package start date matches the tenancy start date; we’re only responsible from the Utilities Package start date.
Responsible Use: If your gas, electricity, or water usage seems unusual, we’ll get in touch to understand why. On rare occasions, including where we identify commercial and / or unusually excessive use, we reserve our right to cancel your contract (see clause 10 and our Responsible Use Policy for more details).
Fibre Broadband: In the rare case when fibre broadband is not available at your property, the next best alternative that is available will be installed.
Liability for Charges: If you fail to pay your share of the charges, we may inform the other tenants (see clause 12). Missed direct debits may incur a charge of £12.
Our Service Fee: The charges that you pay us include our service fee for arranging, administering, and managing your utilities and the amounts we need to pay Principal Providers for your utilities. You agree the difference between what you pay us and what we pay out to Principal Providers will be retained by us as our service fee, as well as any commissions or service fees that may be paid to us by a Principal Provider in connection with us arranging your utilities.
Number of Tenants: Please ensure all tenants living at the property are named on the Order. If there are more bedrooms or persons living in the property than tenants who are named on the Order, we may increase our charges to reflect the number of bedrooms or persons actually living in the property and may apply any increase retrospectively.
Smart Meter Data: By placing this Order, you consent to us obtaining, whether directly or via third parties, your half-hourly energy usage data relating to your period of occupation of the property and using it in connection with the provision of our services and ESG-related purposes. See clause 6 of our T&Cs and our Privacy Policy.