Key Information:
It is important you read and understand our terms and conditions (T&Cs) before you place an Order as they will apply to your contract with us, found at https://www.splitthebills.co.uk/ums-terms-and-conditions. Key information that we would like to bring to your attention is below:
Our Relationship: We may act as your agent (including for the electricity supply, gas supply and TV Licence), or otherwise as a reseller, to arrange utilities from various utility suppliers (referred to as “Principal Providers” in our T&Cs) and at the same time, we may also act as agent of a Principal Provider in relation to the provision of your utilities; by placing an Order, you consent to this relationship.
Early Termination: By placing an Order, you agree to our T&Cs and request that we start providing our Utility Management Service when we accept your Order. You may cancel your contract with us without giving any reason up to 14 days after we accept your Order. See clauses 7, 8, 9 and 10 of our T&Cs for more details on cancellation rights and charges that may apply.
Changes to T&Cs: We may make changes to our T&Cs in accordance with clauses 3 and 5 of our T&Cs. If a proposed change disadvantages you or increases the price you pay you will be notified by us and given the opportunity to end the contract before any change takes effect.
Monthly Payments: You agree to pay the weekly cost, monthly in advance by Direct Debit. The monthly payment is calculated by dividing the weekly cost by 7 (days), multiplying by the number of days in the year, and dividing by 12 (months). Part months are calculated for the number of days at the daily rate.
Utilities Activation: Please ensure the start and end dates for the utilities package are correct as charges will apply from your requested start date until the end date.
Acceptable Use Policy: If your gas, electricity, or water usage is, in our reasonable opinion, deemed to breach our Acceptable Use Policy we may cancel your contract and apply cancellation charges (see clause 10).
Fibre Optic Internet: In the rare case when Fibre Optic Internet is not available at your property, the next best alternative that is available will be installed.
Liability for Charges: If you fail to pay your share of the charges, we may inform the other tenants (see clause 12). Missed direct debits may incur a charge of £12.
Our Service Fee: The charges that you pay us include our service fee for arranging, administering, and managing your utilities and the amounts we need to pay Principal Providers for your utilities. You agree the difference between what you pay us and what we pay out to Principal Providers will be retained by us as our service fee, as well as any commissions or service fees that may be paid to us by a Principal Provider in connection with us arranging your utilities.
Number of Tenants: Please ensure all tenants living at the property sign-up to the Order. We may increase our charges to reflect the number of tenants actually living in the property or any unoccupied bedrooms.