Your monthly payment covers all standard costs for the services we supply to your properties, however, sometimes there are one-off charges which you may need to pay.

We’ll notify you in advance if a fee will be applied to your account to make sure you don’t get any unexpected bills. The fee will either be included in your next monthly payment or a final bill at the end of your service.

Details of all of our one-off fees can be found below so that you know exactly what to expect.

Broadband Fees

Missed Install Fees

Virgin Media Missed Install

£45

Plusnet Missed Install (Mon-Fri)​

£102

Plusnet Missed Install (Sat)

£132

Plusnet Missed Install (Sun & Hol)

£156

GB Technologies Missed Install (Mon-Fri)

£84

GB Technologies Missed Install (Sat)

£90

GB Technologies Missed Install (Sun & Hol)

£102

Engineer Visits

Plusnet Engineer Visit (Mon-Fri)

£172.80

Plusnet Engineer Visit (Sat)

£180

Plusnet Engineer Visit (Sun & Hol)

£216

GB Technologies Engineer Visit (Mon-Fri)

£210

GB Technologies Engineer Visit (Sat)

£234

GB Technologies Engineer Visit (Sun & Hol)

£342

Other Broadband Fees

Unreturned Virgin Media Superhub Fee​

£50

Plusnet Standard Broadband Router Replacement​

£42

Plusnet Fibre Broadband Router Replacement​

£78

Plusnet Cease Fee​

£30

GB Technologies Router Replacement

£40.50

GB Technologies Support Per Hour (Evenings)

£28.02

GB Technologies Support Per Hour (Weekends)

£48

Other Fees

Late Payment Fee

£40

Cancelled Direct Debit Fee

£10

Credit Control Fee

£20

Meter Read Visit

£40

Early Cancellation Fees

Water (Per Site)

£25

Electric (Per Site)

£50

Gas (Per Site)

£50

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