Make a payment
Make an online card payment here, 24/7/365
Upload previous energy bill
We'll pay your energy bill from before you switched to us
Change payment details
Update your bank details or reinstate your mandate here
Menu
Split Support Centre
Your Self Service Platform
Billing & Payments
Gas & Electric Meters
Submit meter readings
Enter your Gas and Electric meter readings here
Upload meter details
Send photos to your meter details here
Account Changes
Add a service
Request to add one or more services to your account here
Cancel a service
Head here to request to cancel any or all services
Tenant move in
Go here if you're moving into a house with an existing STB account
Tenant move out
Go here if you're moving out of a house with an existing STB account
Broadband
Technical support
For when switching-it-off-and-on-again doesn't fix it
Child-lock removal
Request to remove a child-lock on your broadband account here
Rearrange your install
Request a different date for your broadband install
Returns pack address
Provide a different address for your router returns pack
Other
FAQs
If you still need help, you can always check out our FAQ section
Gas + Electric Emergencies
If you smell Gas or have a power cut, find out what to do next
New feature idea
Something new you'd like to see in the Split Support Centre? Tell us!
