Split Support Centre

Your Self Service Platform

Billing & Payments

Make a payment

Make an online card payment here, 24/7/365

Upload previous energy bill

We'll pay your energy bill from before you switched to us

Change payment details

Update your bank details or reinstate your mandate here

Gas & Electric Meters

Submit Energy readings

Enter your Gas and Electric meter readings here

Upload meter details

Send photos to your meter details here

Submit Water readings

Send us your Water meter readings here

Account Changes

Tenant move in

Go here if you're moving into a house with an existing STB account

Add a service

Request to add one or more services to your account here


Technical support

For when switching-it-off-and-on-again doesn't fix it

Child-lock removal

Request to remove a child-lock on your broadband account here

Rearrange your install

Request a different date for your broadband install

Returns pack address

Provide a different address for your router returns pack



If you still need help, you can always check out our FAQ section

Gas + Electric Emergencies

If you smell Gas or have a power cut, find out what to do next

New feature idea

Something new you'd like to see in the Split Support Centre? Tell us!

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