Split Support Centre

Your Self Service Platform

Billing & Payments

Make a payment

Make an online card payment here, 24/7/365

Upload previous energy bill

We'll pay your energy bill from before you switched to us

Change payment details

Update your bank details or reinstate your mandate here

Gas & Electric Meters

Submit meter readings

Enter your Gas and Electric meter readings here

Upload meter details

Send photos to your meter details here

Account Changes

Add a service

Request to add one or more services to your account here

Cancel a service

Head here to request to cancel any or all services

Tenant move out

Go here if you're moving out of a house with an STB account


Technical support

For when switching-it-off-and-on-again doesn't fix it

Child-lock removal

Request to remove a child-lock on your broadband account here

Rearrange your install

Request a different date for your broadband install.



If you still need help, you can always check out our FAQ section

Gas + Electric Emergencies

If you smell Gas or have a power cut, find out what to do next

New feature idea

Something new you'd like to see in the Split Support Centre? Tell us!