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Split Support Centre

Welcome to your self-service platform

Billing & Payments

Make a Payment

Make an online card payment here, 24/7/365

Payment Plan

Use our troubleshooting guide to answer payment plan queries

Billing FAQ

Find answers our top Billing & Payments questions here

Gas & Electric Meters

Submit Meter Readings

Enter your Gas and Electric meter readings here

Upload Meter Details

Send photos to your meter details here

Account Changes

Add a Service

Request to add one or more services to your account here

Cancel a Service

Head here to request to cancel any or all services

Tenant Move Out

Go here if you're moving out of a house with an STB account


Technical Support

For when switching-it-off-and-on-again doesn't fix it

Child-Lock Removal

Request to remove a child-lock on your broadband account here

Rearrange Your Install

Request a different date for your broadband install.



If you still need help, you can always check out our FAQ section

New Feature Idea

Something you want adding to your Split Support Centre? We'd love to hear it