FAQ's

The most common questions and answers we get at Split the Bills

What do you need help with?

Joining Split The Bills

Split The Bills make your shared bills, easy. We formed in Sheffield in 2011 to help new house sharers navigate the complex world of utility bills.

Setting up utilities and paying shared bills can be stressful, risky and downright dull. We make them easy, fair and safe.

Our customers rate us ‘Excellent’!

We set up your utilities​ saving you the time and hassle of doing it yourselves. We pay your bills too so there’s no need for a chief bill-payer or a joint bank account. We also split the cost evenly so that you pay your fair share from your own bank account. Nice.

Energy. Broadband. Water. TV Licence. All rolled into one easy payment, split between housemates equally.

Energy

You’ll get our Unlimited Energy Plan which is our risk-free plan with no usage limits. No unexpected bills. No price hikes. No risk. You and your housemates make one fixed, monthly payment and have the freedom to use the energy you need to throughout your tenancy.

All our electricity is 100% renewable. 

Broadband

With us, you can get superfast Virgin Media broadband, all with unlimited downloads and student friendly 12-month contracts. If your house isn’t in a Virgin Media Fibre area, we’ll set you up with fibre broadband from our provider, Plusnet.

Water

We’ll set up your water with your local water supplier. This will cover your running water and sewerage.

TV Licence

If you Watch or record live TV programmes or Download / watch BBC programmes or iPlayer, you’ll need a TV Licence. We provide full cover, 12-month TV licences at cost price directly from TV Licensing.

You can choose your Split The Bills start date when you sign up. We’d advise starting with us on your tenancy start date as this is when you become legally responsible for the bills, however, if your tenancy has already started, you can get setup from today!

The sooner you join up the better. Even if you’re not moving in for a couple of months, by joining now, we can make sure your broadband install is scheduled and all of your utilities are ready to transfer to us from your start date. If you’ve already moved in, get setup from today and we can get you up and running as quickly as possible.

Not with us. You’ll pay the same amount each month, no upfront fees, no deposits.

Setting up an account takes less than 3 minutes. Once all housemates have joined, we’ll get to work with setting up your utilities.

 

We do all the leg work for you and give you peace of mind that you won’t have to chase your housemates for money.

Check out how we measure up against sorting bills yourselves.

Your Split The Bills account will need to be at least 8 months long for us to setup your bills for you. 

Broadband and TV Licence comes with a 12-month minimum contract. If you close your account before the 12 months have passed, you’ll need to pay the remainder of your contract.

Most broadband products on the market come with minimum contracts of 18 or even 24 months. We work hard to make sure we can offer you a shorter 12 month contract perfect for a student house, and still at a great price!

Our Unlimited Energy package means you pay a fixed monthly payment, with no risk of an extra bill.

Other providers will charge you a fixed monthly amount, but at the end of your contract, they might sting you with a bill if you’ve used more energy than what you’ve paid for.

With us, you get peace of mind that you won’t need to worry about an unexpected bill you’ve not budgeted for.

Billing & Payments

If you need to update your payment details, please make sure there are more than 5 working days before your next payment is due to give us enough time to update your account. You’ll need your 6-digit sort code and 8-digit account number to change your details, which you can do here.

You can make an online card payment here.

Broadband

Once all your housemates have joined up, we’ll contact your internet provider to get an install date as soon as possible. 

We’ll send you an email once your installation has been booked and you’ll get instructions on what you need to do.

If you’ve missed the delivery of your router, you should’ve been left a ‘missed delivery’ slip from either Royal Mail, ParcelForce or Yodel. 

If your slip is from ParcelForce, click here to arrange redelivery

If your slip is from Royal Mail, click here to rearrange the delivery

If it’s from Yodel, find out more info on rearranging your delivery here

If your broadband has been installed and you still haven’t received your router, please let us know. This is usually an issue with the courier, but we’ll do our best to help.

Broadband comes with a 12-month minimum contract. If you close your account before the 12 months have passed, you’ll need to pay the remainder of your contract.

Most broadband products on the market come with minimum contracts of 18 or even 24 months. We work hard to make sure we can offer you a shorter 12 month contract perfect for a student house, and still at a great price!

Meter Readings

Upload clear photos of your meter readings or input the digits of your readings right here.

Confused? Your easiest option is to upload a clear, close-up photo of your meter(s) using this form.

Alternatively, have a read of our handy guide on reading energy meters.

If you’ve got a smart Electric meter and you need to take a manual reading, here’s how to find your latest reading:

  1. Press 9 on the keypad.
  2. You’ll see the letters “IMP KWH” appear on the screen.
  3. On the bottom right of the screen you’ll see numbers and kWh.
  4. Take the first 7 digits – this is your reading.

If your Gas is on a smart meter, do the following to get your latest reading:

  1. Press 9 on the keypad.
  2. VOLUME will show on the screen.
  3. You’ll find 6 digits and  “m³” at the bottom right of the screen.
  4. Take the first 5 digits as your reading.

Utilities

We work with multiple Energy providers, but rest assured they all provide 100% renewable Electricity. Your Water will be supplied by your local water supplier.

We work with Virgin Media and Plusnet to provide you the best internet service.

If you’ve received a bill from a Water or Energy supplier in the post. Send a copy to hello@splitthebills.co.uk, making sure to include a copy of each page. We’ll review the bill and let you know if you need to do anything.

You’ll need to get a TV licence to make sure you’re legally covered for watching or recording live TV (any channel) and BBC shows (including catch-up on BBC iPlayer).

You do not need a TV licence if you watch catch-up content on channels other than BBC (e.g. All4), Netflix, Amazon Prime Video, Now TV and other streaming services or listen to BBC radio.

All TV licenses cover you for 12 months, as standard. We will setup and pay for a full TV licence for you and spread the cost across your monthly payments. If your Split The Bills account is less than 12 months, you’ll be liable to pay the remainder of the contract at the end of your account.

Closing My Account

We’ll automatically close your account down for the end date you have provided us. 

You’ll need to provide final meter readings for your gas, electric and water just before you move out. 

We’ll get cracking with closing all your services for you and calculate any changes to your bill.   

You’ll need to provide closing meter readings for your gas, electric and water just before you move out.   

You don’t need to return your router and you can go ahead and dispose of it yourself or leave it at the property. 

No, you don’t need to return your router and you can go ahead and dispose of it yourself or leave it at the property. 

Can't find the answers you're looking for?

Our customer support team are here to help from 9am to 5pm, every weekday.

Email Us

You can email us at hello@splitthebills.co.uk.

Call Us

You can call us on 0330 053 9350. We're open 9am to 5pm, every weekday.

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