Closing Your Account

We’ll automatically close your account down for the end date you have provided us and calculate any changes to your bill.  

You’ll need to provide final meter readings for your gas, electric and water just before you move out. 

You’ll need to let us know at least 35 days before your original end date so we can keep your services running. 

Simply give us a call on 0330 053 9350 or send an email to [email protected], and we’ll get it sorted for you. We’re around from 9am to 5pm every weekday.   

You’re responsible for paying for the bills up until your tenancy end date, even if you decide to move out a few days early.  

You’ll need to contact us to let us know when your tenancy is ending so that we can close your services down for you on the right date. 

Make sure you tell us at least 35 days before your tenancy is due to end to avoid being billed for services after you’ve moved out. 

If you’re moving out of a house with a Split The Bills account and your housemates are still living there, please get in touch with us via email or call us on 0330 053 9350. 

If your tenancy agreement has come to an end, you’ll be removed from your account and the remaining housemates’ payment plans will be adjusted to cover the difference.  

If your tenancy agreement hasn’t ended and no one new is moving in, you’ll be liable to pay your share of the bills, unless your housemates are happy to take on your share between them.  

If your tenancy agreement hasn’t ended but you find a new housemate, you’ll need to get them to provide their details so we can add them to the account. Once the new housemate is onboard, you’ll be removed from your account. 

No, you don’t need to return your router and you can go ahead and dispose of it yourself or leave it at the property. 

You need to take Gas, Electric and Water meter readings when you move out. These need to be sent to us no more than 3 days after your account end date. You can submit your reads here:  

https://www.splitthebills.co.uk/support-centre/reads/ 

If you don’t provide meter readings, our suppliers will estimate a reading based on the estimated consumption for your house.  

If you chose a fixed allowance energy package with us, such as our Eco Saver package, this estimated reading will be used to calculate whether you have used more energy than your allowance and could result in a final bill.  

Your usual monthly payment covers your bills for one month from your account start date and then on the same date of each month. For example, if you joined us on the 8th July, your bill will be generated on the 8th of each month. This may mean your final payment is collected after your account end date. Based on when you were last billed, and when you have told us you are moving out, we will calculate your last monthly payment. This may be more or less than usual. We’ll email you to let you know the amount and when payment is due to be collected. 

Broadband & TV Licence are subject to a 12-month minimum contract. If your Split The Bills contract was less than 12-months there may be an additional payment to be made to cover the remainder of your Broadband contract and annual TV Licence. This will be included in your last monthly payment.  

If you chose a Risk-Free Energy plan – there’s no extra bill for energy consumption to worry about – winner!   

We will let you know about any changes to your payment at least 7 days before your payment date and all charges will be split equally between all housemates.