2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made (see the summary box below). We will give you this information in a clear and understandable way.
We will give you information on:
the main characteristics of the services you want to buy
who we are, where we are based and how you can contact us
the total price of the services including any taxes (or where this cannot reasonably be worked out in advance, the manner in which we will work out the price)
the arrangements for payment, carrying out the services and the time by which we will carry out the service
show to exercise your right to cancel the contract and the costs of doing so
our complaint handling policy
our after-sales services
our commercial guarantee
show long the contract is for and how to end it
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
“Bill Management Services”
The services that we agree to provide to you
the contract formed between you and us
the amount(s) which we shall notify you of
means the person purchasing the Bill
a refundable deposit payable on request pursuant to clause 11.19.
The final date of Contract with us.
any materials, broadband router, hardware, equipment
the statement prepared and issued to you by
“Fixed Energy Package”
The provision of gas and/or electricity with
“Force Majeure Event”
means an event beyond our reasonable control including
the later of either; a period of 8 months
the online order for Bill Management
A personal URL unique to each Referrer.
STB’s refer a friend programme.
the address you specify in your Order as the
The person being referred.
An existing Customer of STB participating in
The reward amount offered by us under the
“Sign Up Date”
the date the Recruit informs STB, via
the later of the date specified in the Order
The date STB starts to supply electricity
and/or gas to the Recruit.
the agreement entered into by each of the
the individual/s who have entered into a
the terms and conditions set out in
“Unlimited Energy Package”
The provision of gas and/or electricity,
the utility services you specify on the
Individuals who are accessing or using the
the amount you are liable to pay to the
The provision of water, use is subject to
STB2 Limited (Company No. 13017311) of Castle House, Castle Street, Sheffield, S3 8LU.
our acceptance emailed by us to you
any form of correspondence in a durable
means the customer, person purchasing the
4.1 Headings do not affect the interpretation of these Terms.
4.2 Unless expressly provided otherwise, each of the Tenants shall be jointly and severally liable for their obligations under these Terms.
4.3 We may take action against, or release or compromise the liability of, a Tenant, without affecting the liability of any other Tenant.
5.1 These include the following managed services;
5.1.1 Energy: Gas and/or Electric these can be:
184.108.40.206 Unlimited Energy Package; or
220.127.116.11 Fixed Energy Package
5.1.2 Broadband (minimum contracts apply);
5.1.3 Water Package; and
5.1.4 TV Licence (12 month Licence)
5.2 Each of the above services can be provided and is decided by you at the time of submission of an Order.
6.1 Below, we set out how a legally binding contract between you and us is made:
6.1.1 Submission of an Order to us is an offer by you to enter into a binding contract with us on these Terms for the provision of Bill Management Services, which we are free to accept or decline at our absolute discretion.
6.1.2 The person submitting the Order warrants his or her authority to bind all the Tenants to these Terms.
6.1.3 If we choose to accept your Order, we will issue a Welcome Email confirming the Bill Management Services to be provided to the e-mail address provided in your Order, at which point the Contract shall become binding on you and us.
6.2 Any quotation provided by us for the Bill Management Services shall not constitute an offer and is given on the basis that a binding contract shall only come into existence in accordance with clause 6.1.3.
6.3 In accordance with your statutory rights, you may cancel the Order within 14 days of us issuing you with a Welcome Email by giving notice to us in writing. You may electronically fill in and submit the model cancellation form (available in request) but this is not obligatory. We will confirm your cancellation in writing to you without delay. If you cancel an Order under this clause 6.3 we shall send to you a return envelope for you to promptly return to us any Equipment issued to you.
6.4 If you ask us to supply and we subsequently begin providing any of your Utilities within the 14 days of us issuing you with a Welcome Email, you agree that you waiver your statutory right to cancel.
6.5 By agreeing to these terms, you accept that by using our Bill Management Services for Broadband at your property, you lose access to Virgin Media’s online portal “My Virgin Media” and its functionality.
6.6 If you are under the age of 18 you may not buy any services from us.
7.1 You acknowledge and confirm that if you have not exercised your statutory right to cancel the Order, within 14 days of our Welcome Email, or immediately following your confirmation to waiver such right you grant us full authority to contact your current Utility Providers for the purposes of making preparations to transfer and/or commence the Utilities with effect from the Start Date.
7.2 You further acknowledge and give us full authority to act on your behalf, in accordance with clause 7.1 for the purposes of providing the Bill Management Services including (but not limited to) the authority to:
7.2.1 enter into contracts with Utility Providers in your name;
7.2.2 receive utility bills and other related documentation for the Property;
7.2.3 contact Utility Providers to discuss your account without restriction;
7.2.4 vary the Utilities; and
7.2.5 handle payments, refunds for the Utilities and/or terminate or switch contracts with Utility Providers.
7.3 We agree to carry out the Services by the time or within the period which you and we agree (either with our representative or in writing). If you and we have agreed no time or period, this will be within a reasonable time.
7.4 We agree to provide you with the necessary Equipment to enable us to provide the Services to the Property.
7.5 Our carrying out of the Services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the services as soon as those events have been fixed. Examples of events which might be beyond our reasonable control include:
7.5.1 we have to wait for your other providers to complete their work before we are able to carry out the Services, and
7.5.2 Equipment is not delivered at the time agreed with the supplier of the Equipment (and we cannot obtain a replacement within a reasonable time or the price charged by a supplier is much higher than the original charge) to enable such to be provided to you.
7.6 We may have to suspend the Bill Management Services if we have to deal with technical problems, or to make improvements to the Bill Management Services agreed between you and us in writing. We will contact you to let you know in advance where this occurs, unless the problem is urgent or an emergency. You do not have to pay for the Bill Management Services while they are suspended under this clause 7.6 but this does not affect your obligation to pay for any Bill Management Services you have already received and/or Utility Charges incurred.
7.7 As a consumer, you have legal rights in relation to the Bill Management Services not being carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
8.1 You confirm that you have obtained all necessary consents and permissions for us to perform the Bill Management Services on your behalf, including (but not limited to) permission from the landlord of the Property to change Utility Providers where required under the Tenancy Agreement.
8.2 You acknowledge and agree that we are only providing you with management services for the payment of your Utilities and therefore all obligations and liabilities to any Utility Providers to the Property are your obligations and liabilities to perform and/or discharge as appropriate and accordingly you confirm to us that you will comply with the terms of the contract with each Utility Provider, together with such reasonable instructions, protocols and standards issued by any Utility Provider from time to time in connection with your Utilities.
8.3 You shall keep and maintain Equipment at the Property in safe custody at your risk, keep the Equipment in good condition until returned to us and not dispose of or use the Equipment other than in accordance with our written instructions or authorisations from time to time.
8.4 For the duration of the Contract you agree to provide us with the meter readings and other information and materials specified in clause 9 of these Terms.
8.5 You agree that we may take instructions in relation to the Bill Management Services from any of the Tenants. Each Tenant confirms that, when giving us instructions in relation to the Bill Management Services, he has notified and obtained the agreement of all of the Tenants.
8.6 You agree that we may, in our absolute discretion, include our name as a party to any contract with a Utility Provider where necessary to enable us to perform the Bill Management Services at the Property and in doing so you acknowledge and agree that we will be acting as agent on your behalf and shall not incur any personal liability with respect to the services provided by any such Utility Provider to you and/or the Property.
8.7 You must notify us of the tenancy end date in the Tenancy Agreement and when your occupation of the Property is renewed or extended, or becomes a periodic tenancy.
8.8 You agree to provide information and meter readings in accordance with clause 9.
8.9 Personal Links should only be used by individuals for personal and non-commercial purposes.
8.10 No paid advertising of Personal Links is allowed across any search engines or social media platforms.
8.11 Personal Links may not be posted or shared on review platforms such as, but not limited to Trustpilot and Google reviews. This is to protect the integrity of reviews.
8.12 Personal Links may not be posted or shared in reply to STB’s platforms, or STB profiles on other platforms. This includes but is not limited to the STB Community, and STB social media pages. This is to ensure that these platforms remain a place for their intended content and discussions.
8.13 As an exception to clause 8.12, Personal Links may be shared on STB platforms when it is in direct response to a non-STB customer requesting a Personal Link.
8.14 Each User is the actual sender of the emails and must comply with applicable law; and
8.15 We have a no tolerance spam policy. Bulk email distribution, distribution to strangers, or any other promotion of a personal Link in a manner that would constitute or appear to constitute unsolicited commercial email or “spam” is expressly prohibited.
8.16 This clause 8 shall survive termination of the Contract.
9.1 You shall promptly provide us with any information relating to the Bill Management Services that we consider is reasonably necessary to enable us to provide the Bill Management Services. We will contact you in writing to ask you for such information as and when required by us.
9.2 You must provide us with meter readings in respect of each of the Utilities:
9.2.1 on or within 5 days of the Start Date;
9.2.2 on or within 5 days of the End Date;
9.2.3 on the last day of each calendar month during the Contract;
9.2.4 within 5 days after expiry of the Contract (for any reason); and
9.2.5 at such other times as we reasonably request in writing.
9.3 We are not responsible for acquiring meter readings from the Property. In the event that you fail to provide such meter readings to us you must allow us or person authorised by us to access the Property, from time to time upon, reasonable notice in writing, to obtain such meter readings. We reserve the right to charge you a fixed fee of £40 for each and every occasion where we have to access the Property for the purpose of obtaining a meter reading from you.
9.4 In relation to meter readings you acknowledge and agree that:
9.4.1 if you do not give us a meter reading at any given request set out in clause 9.2, and we are not able to take one, the Utility Provider will estimate your meter reading when we start to supply the Bill Management Services;
9.4.2 we are not responsible for obtaining meter readings if you do not give them to us; and
9.4.3 we may ask for photographic evidence of meter readings.
9.5 If you do not provide us with the information as requested pursuant to this clause 9, or you provide us with incomplete, incorrect or inaccurate information, we may delay or suspend the Bill Management Services or cancel the Contract by giving you written notice, or we may make an additional charge of a reasonable sum, as set out on our website www.splitthebills.co.uk, to cover any extra work that is required in order to obtain the information ourselves. We will not be liable for any delay or non-performance where you have not provided this information within a reasonable time of us having requested it.
10.1 If we do not already supply gas or electricity (or both) to the Property, we will start to provide them from the date on which each service transfers from the existing Utility Provider or in the case of a new supply, when it starts. The transfer date may be delayed beyond the Start Date if the existing Utility Provider objects to us taking over the supply. If this happens we will contact you in writing, as soon as practicable, and confirm what steps are necessary to effect the transfer.
10.2 We can refuse to supply you with gas or electricity services (or both) or we can suspend your supply or tell you to stop using your supply if any of the following apply and if we are legally allowed to do so:
10.2.1 the Utility Provider you nominate prevents us from supplying your gas or electricity (or both);
10.2.2 We, the gas transporter, the network operator or another Utility Provider has stopped your supply, and we do not have to reconnect or continue your supply (for example if you have interfered with your meter);
10.2.3 We are told to stop supplying you by Ofgem, the gas transporter, the network operator or our licensed suppliers, or we can legally stop supplying you under any energy legislation (including licences or any other agreements, authorisations and codes or procedures that relate to us and the Utility Providers); or
10.2.4 We are not happy with the way your meter is set up. This includes when we or our agents cannot read the meter and if, having carried out the appropriate checks (such as inspecting your meter), it is discovered that there is a prepayment meter installed at the Property and/or it appears to us more likely that not that the metering equipment has been tampered with.
10.3 You acknowledge and agree that if we supply you with Bill Management Services for electricity, you will also be entering into a standard connection agreement for your electricity with your local electricity network operator. There is no similar agreement for Bill Management Services for gas.
10.4 We will object to any request by another supplier to switch your gas or electricity services (or both) and we will stop you switching if;
10.4.1 we do not have written consent from you or any other Tenants at the Property;
10.4.2 your new supplier asks us to;
10.4.3 you have not paid us for the gas and electricity that you have used and these charges have been outstanding for more than 28 days.
10.5 In respect of bills received direct to the Property for utility charges for gas and/or electricity prior to the service transferring to Bill Management Services:
10.5.1 During the period of time between your Start Date and your Switch Date, we will pay Utility Charges for gas and/or electricity services with your previous supplier until your supply transfers to our chosen supplier;
10.5.2 We will only pay Utility Charges for usage from your Start Date until the Switch Date;
10.5.3 We will only pay Utility Charges based on actual meter readings and not estimated meter readings. Should bills rendered be based on estimated meter readings you will be responsible for discharging any sums owing;
10.5.4 You must provide us and your previous supplier a meter reading from your Start Date and a read up to the bill date or Switch Date. The meter reading must be accepted by your current supplier in order for us to pay your Utility Charges in accordance will clause 10.5.1 and 10.5.2;
10.5.5 You must be the Tenants responsible for the supply at the Property during the period we are paying for. We will not pay Utility Charge on behalf of previous tenants or the landlord;
10.5.6 You must provide us with a copy of the Utility Charges invoice for any charges incurred from your Start Date until the Switch Date;
10.5.7 The Utility Charges must be accepted and agreed by us in writing before payment is made to the supplier;
10.5.8 We reserve the right to refuse to pay any Utility Charges or supplier;
10.5.9 We will not reimburse you if you pay the Utility Charges directly to the supplier;
10.5.10 We have the right to cancel the Bill Management Services in respect of gas and/or electricity if we are unable to obtain a Switch Date within 12 weeks of your Start Date; and
10.5.11 We will not pay any bills from your previous supplier for more than 12 weeks.
10.6 In respect of the Unlimited Energy Package:
10.6.1 The Unlimited Energy Package is subject to our negligent use policy. Such policy can be found by clicking here.
10.6.2 We reserve the right to raise additional charges or cancel your service with immediate effect if we deem your usage to be not in accordance with our negligent use policy.
10.7 In respect of Fixed Energy Package:
10.7.1 The Fixed Energy Package is based on a fixed allowance of Kwh and these will be detailed in your Order and in your Welcome Email; and
10.7.2 Exceeding the agreed fixed allowance for the Property will result in either an increase to the monthly contribution or a final bill rendered to the Tenant at the end of the Contract with us.
10.7.3 We ask you to pay a Deposit
11.1 In consideration for the provision of the Bill Management Services you shall pay as follows:
Gas and/or Electric Utility Services:
11.2 If the Bill Management Services in this respect are Unlimited, the fee payable will be a monthly Contribution, subject to our negligent use policy, regardless of the actual utility charges from the Supplier for the provision of gas and/or electricity at the Property; and
11.3 If the Bill Management Services in this respect are Fixed, the fee payable will be a monthly Contribution for the provision of gas and/or electricity at the Property, up to a fixed monetary allowance based on the total payment contributions made by you during the term. Exceeding the agreed allowance for the Property will result in either an increase to the monthly Contribution or a final bill rendered to the Tenants at the end of the contract with us.
11.4 The Bill Management Service in this respect are subject to minimum contract terms dependent on the Supplier. Such terms are contained within the Order;
11.5 We are not responsible for any delay supplying said service if the delay is directly related to an active line at the Property that the previous tenants have failed to close. It will be your responsibility to have the active line closed; and
11.6 If you terminate the Contract prior to the end of the contract term, set by the Supplier, you will remain liable for any remaining Contributions outstanding.
Water Utility Services:
11.7 The Bill Management Services in this respect are for the period as defined in your Order. The fee payable will be a monthly Contribution, subject to our negligent use policy, regardless of the actual utility charges from the Supplier for the provision of water to the Property.
11.8 The Bill Management Service in this respect is for minimum periods of 12 months;
11.9 If you terminate the Contract prior to the end of the current 12-month contract term, you will remain liable for any remaining Contributions outstanding for the remaining contract term.
11.10 We only buy TV licences in periods of 12 months. After your initial 12 month ends, if you do not cancel we will automatically be extended for another 12 months and we will buy another TV licence for you.
11.11 We reserve the right to increase or decrease your Contributions at any time and will provide a minimum of 30 days’ notice prior to any change;
11.11.1 If the broadband supplier or TV licensing increase costs, then these will be passed on to you; and
11.11.2 If energy or water costs increase by more than 10% from time of Order then we may adjust your Contributions accordingly.
11.12 Unless otherwise agreed in writing, we shall collect the Contribution from you monthly in advance by direct debit on the date notified to you by us in writing.
11.13 Without limiting any other remedies or rights that we may have, if you do not pay us the Monthly Contribution on the date required by us, we may cancel or suspend our performance of all or part of the Bill Management Services until you have paid the outstanding amounts in full.
11.14 We may adjust the Contribution in order to bring your payments in line with charges to your account and the actual cost or charges of the Utility Providers. We may also ask for any difference to be paid immediately if your account is in debit. We aim to give you 10 days’ notice of any payment plan adjustments. If the Utility Provider’s price or tariff of any service changes, you accept that we can automatically update the fees and adjust the Contribution accordingly to the new price.
11.15 Notwithstanding your Contribution, you hereby acknowledge that each Tenant shall be jointly and severally liable for payment of the ultimate balance of the Utility Charges due and payable.
11.16 You agree that we shall be entitled to keep any commission received by us during the course of providing the Bill Management Services.
11.17 All sums payable by you under these Terms shall be paid in full to us on their due date:
11.17.1 without any set-off, condition or counterclaim whatsoever; and
11.17.2 free and clear of any deductions or withholdings whatsoever except as may be required by law or regulation which is binding on any Tenant.
11.18 Without affecting any of our other rights if you do not make any payment due to us by the due date for payment we may charge interest to you on the overdue amount at the rate of 3% per annum above the base lending rate of HSBC Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
11.19 We may at any time ask you to pay a Deposit of up to £50, unless we agree otherwise in writing. Following termination of these Terms we may use your Deposit to pay off any money you owe us in respect of the Bill Management Services. Following termination of this agreement your Deposit will be returned to you if there is no money owed to us in respect of your final bill or outstanding additional fees or cancellation fees.
11.20 If you miss a direct debit payment, a direct debit payment is late or if you cancel your direct debit mandate without our consent administrative charges will be applied to your account in accordance with clause 11.20
11.21 You agree to being held liable for any additional fees applicable which can be found on our website www.splitthebills.co.uk. Such fees are subject to change, dependent on the Utility Providers terms, upon written notification to you.
12.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example:
12.1.1 the services are carried out with reasonable care and skill;
12.1.2 you must pay a reasonable price for the services, and no more if you and we haven’t fixed a price for the services, and
12.1.3 we must carry out the services within a reasonable time if you and we haven’t fixed a time for the services to be carried out.
12.2 We must provide you with services that comply with your legal rights.
13.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
13.1.1 contact us using the contact details at the top of this page, or
13.1.2 visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
13.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
13.3 Please contact us using the contact details at the top of this page, if you want:
13.3.1 us to repeat the services
13.3.2 us to fix the services
13.3.3 a price reduction
13.3.4 a refund
14.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
14.1.1 losses that:
18.104.22.168 were not foreseeable to you and us when the contract was formed; and
22.214.171.124 that were not caused by any breach on our part.
14.1.2 losses to non-consumers.
15.1 If, at any time you decide to move from the Property but any other Tenants do not then you must tell us the date of your move as soon as possible but in any event at least 30 days before the day you move. It will be your responsibility to continue paying your Contribution unless:
15.1.1 The remaining Tenants agree with us to pay your portion of the Contribution after you leave the Property; or
15.1.2 a replacement tenant agrees to enter into these Terms and pay your portion of the Contribution after you leave the Property.
In either case we will request that all of the remaining Tenants confirm any changes to us in writing. In addition you will need to provide written notice, within 30 days of your proposed move date, of the Tenant who has been elected and agreed to act on the Tenants’ behalves.
15.2 If you and the other Tenants cannot agree on what will happen to your portion of the Contribution after you vacate the Property, you will continue to be responsible for such payments until the end of the Minimum Term.
15.3 In the event that any Tenant ceases to live at the Property and the remaining Tenants are in agreement, we will reapportion the amount of the Contribution(s) payable by each of the remaining Tenants to ensure that the Utility Charges for the Property can be paid in full by us on your behalf, however, for the avoidance of doubt, the liability under these Terms shall continue in full force and effect in relation to any exiting Tenant until such time as we agree to release and discharge such Tenant.
16.1 We will supply the Bill Management Services to you from the Start Date until the expiry or other termination of the Contract in accordance with this clause 16;
16.2 You have the right to cancel this contract within 14 days of the Effective Date without giving any reason.
16.3 The cancellation period will expire after 14 days of the conclusion of the Contract.
16.4 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email).
16.5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
16.6 We will wait until the 14-day cancellation period in this clause 16 is over before we start to carry out the services, unless:
16.6.1 you want us to carry out the services during the 14–day cancellation period,
16.6.2 we have agreed to do so; and
16.6.3 you have provided us with written confirmation of the same.
16.7 If you cancel your Bill Management Services during the Minimum term, including if you cancel any Utilities or switch to another supplier, cancellation fees up to the equivalent of the remaining Contribution(s) will be due until the end of your Minimum Term, plus any early cancellation fees, unless we otherwise agree in writing.
16.8 After the Minimum Term, if you wish to cancel any of the Bill Management Services you must provide us with at least 30 days’ notice in writing.
16.9 You may cancel the Contract with immediate effect by giving us written notice if:
16.9.1 We breach this Contract and we do not correct or remedy the breach within 14 days of you asking us to in writing; or
16.9.2 We go into liquidation or a receiver or an administrator is appointed over our assets.
16.10 Without prejudice to clause 6.3, you may terminate this agreement during the minimum term if the following conditions apply and we may apply early cancellation fees:
16.10.1 Your tenancy agreement is terminated, and you are not able to transfer the Bill Management Services to your new address
16.10.2 We increase the cost of your Bill Management Services
16.10.3 We advise the terms of the contract have changed and it is reasonably considered that this is likely to materially disadvantage you
16.10.4 We are unable to provide the Bill Management Services outlined in the Order
16.10.5 Early cancellation fees will not be more than the charges you would have paid for the Bill Management Services for the remainder of the term. We will give you all reasonable notice before applying a charge
16.11 In relation to the cancellation of any gas and/or electricity Service, we will continue to charge you until:
16.11.1 you transfer your gas and electricity to another supplier; or
16.11.2 you agree a contract directly with our Utility Providers (for gas and electric); or
16.11.3 the property is sold
16.11.4 the tenancy agreement is terminated
16.12 We reserve the right to require written evidence of all Utilities being transferred to new service providers prior to cancelling the Bill Management Services.
16.13 We may terminate the Contract at any time by giving you 30 days’ notice in writing. Alternatively we may cancel the Contract at any time with immediate effect by giving you written notice if:
16.13.1 you do not make any payment to us when it is due and you still do not make payment within 14 days’ of us reminding you that payment is due. This does not affect our right to charge you interest under clause 11.17; or
16.13.2 you breach the Contract in any other material way and you do not correct or remedy any breach within 14 days of Us asking you to do so in writing.
17.1 Immediately following termination of this Contract we will terminate all Bill Management Services to the Property.
17.2 Immediately following termination of this Contract the provisions of clause 18 of these Terms shall apply in connection with the preparation of a final bill.
17.3 On termination of the Contract for any reason we shall supply a returns envelope to enable you to promptly return any Equipment issued to you by us in order for the Bill Management Services to be provided. If you fail to do so within Four weeks of termination of the Contract you agree that we may enter the Property and take possession of the Equipment. Alternatively you will be liable for the cost of said Equipment and will receive a bill from us in accordance with the additional fees set out on our website www.splitthebills.co.uk.
17.4 Termination of the Contract will not affect either party’s accrued rights, duties or remedies, including our right to recover from you any money that you owe us pursuant to these Terms and clauses which expressly or by implication have effect after termination shall continue in full force and effect.
17.5 If you are moving to another Utility Provider, you will need to pay us for any gas and/or electricity used until the date your energy transfers to your new supplier. You are required to provide your new supplier with meter readings which they will pass on to us. If on a Fixed Energy Package we will bill you your final bill using the readings provided.
18.1 We will use our best endeavours to review and close your account within 16 weeks, of receiving final meter readings and all final bills from all of your Utility Providers, and provide you with a Final Bill.
18.2 Upon expiry of the Contract, for any reason, we will obtain a final bill on your behalf from your Utility Provider which will show details of any early cancellation fees or other administrative fees which a Utility Provider may seek to charge. If additional fees or charges are due we will then supply you with a Final Bill in respect of the Bill Management Services and the Utility Charges.
18.3 The Final Bill will show any early cancellation fees, Deposit taken by us, charges for any Equipment provided by us or your Utility Provider in connection with the Bill Management Services. If the Equipment is not returned or is not returned in the condition required by these Terms, a charge will be added to the Final Bill.
18.4 Where a final bill is issued, you will need to discharge the final balance (which will include any cancellation fees). You agree not to cancel your direct debit mandate until all outstanding payments have been received.
18.5 Where no final bill is to be issued but a Deposit was paid, you will be notified by us within two weeks of reviewing and closing your account. You will then be required to provide us with your bank details in order for us to return the deposit to you.
18.6 This clause 18 shall survive termination of the Contract until such time as all payments due and owing pursuant to the Final Bill have been paid in full.
18.7 For the avoidance of doubt, any certificate or determination issued by us to you, shall (in the absence of manifest error) be conclusive evidence of the matter to which it relates.
19.1 We will try to resolve any disputes with you quickly and efficiently.
19.2 If you are unhappy with:
19.2.1 the services,
19.2.2 our service to you generally, and
19.2.3 any other matter please contact us as soon as possible.
19.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
19.3.1 let you know that we cannot settle the dispute with you, and
19.3.2 advise you to contact Citizens Advice for independent advice at www.citizensadvice.org.uk or call 03454 04 05 06
19.4 If you want to take court proceedings, the relevant courts in the part of the United Kingdom where you live will have non-exclusive jurisdiction in relation to this contract
19.5 The laws of England and Wales will apply to this Contract
20.1 We may revise these Terms at any time before the expiry of the Minimum Term in the following circumstances:
20.1.1 changes in how we accept payment from you;
20.1.2 changes in relevant laws and regulatory requirements; and
20.1.3 changes in fees and costs payable to the Utility Providers in accordance with clause 11.13.
20.2 Any amendments made to the Terms where relevant will be updated on our website.
20.3 If we do revise these Terms we will give you at least 30 days’ written notice before they take effect, if after the expiry of the Minimum Term, you can choose to cancel the Contract in accordance with clause 16. If before the expiry of the Minimum Term and the change puts you at a material disadvantage these changes will not take affect if on or before the day that the changes take effect you tell us that you want to cancel the affected Utilities (only the Utilities that are directly affected by the changes can be cancelled without paying early termination fees for that Utility) and these terms will continue to apply to any other Utilities that are not affected by those changes).
20.4 You may make a change to the Order for Bill Management Services by contacting us. Where this means a change in the total price of the Bill Management Services we will notify you of the amended price in writing. You can choose to cancel the Order in accordance with clause 16 in these circumstances.
21.1 All registered and unregistered intellectual property rights in any materials and other documents or items that we prepare or produce for you in connection with the Bill Management Services will belong to us absolutely.
21.2 You may not use any Equipment for any commercial purpose.
21.3 You acknowledge that the Equipment is our exclusive property.
22.1 Subject always to clause 22.2:
22.1.1 if we fail to comply with these Terms, we shall only be responsible for those losses you suffer which are a direct result of our failure to comply with these Terms and which we could reasonably foresee would result from our failure to comply with these Terms but we are not responsible for any loss or damage that is not foreseeable;
22.1.2 we only supply Bill Management Services for domestic and private use. You agree not to use the Bill Management Services for any commercial, business or resale purpose and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity; and
22.1.3 our total liability to you, howsoever arising including in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount of the Contributions paid by you to us in any 12 month period preceding a claim being made.
22.2 Nothing in these Terms is intended to exclude or limit in any way our liability for:
22.2.1 death or personal injury caused by our negligence;
22.2.2 fraud; or
22.2.3 any matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
23.1 You agree to indemnify us on demand against all reasonable costs, charges or losses sustained or incurred by us (including any direct losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) that arise directly from any breach by you of this clause 23.
23.2 You agree to indemnify us on demand against all reasonable costs, charges or losses sustained or incurred by us (including any direct losses, loss of profit and loss of reputation) that arise directly from any breach by you to comply with anti-spam laws.
23.3 We reserve the right from time to time to pass on to you any charges levied against us by any Utility Provider in respect of your Utilities.
24.1 We shall not be liable to you as a result of any delay or failure to perform our obligations under the Contract as a result of a Force Majeure Event.
24.2 If a Force Majeure Event takes place that affects the performance of our obligations under these Terms:
24.2.1 We will contact you as soon as reasonably possible to notify you; and
24.2.2 Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Force Majeure Event. Where the Force Majeure Event affects our performance of the Bill Management Services to you, we will restart the Bill Management Services as soon as reasonably possible after the Force Majeure Event is over.
24.3 If a Force Majeure Event prevents us from providing any of the Services for more than 6 weeks, either party shall, without limiting any other rights or remedies, have the right to terminate the Contract immediately by giving written notice to the other.
25.1 If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning Our customer service team at 0330 053 9350 or by e-mailing Us at email@example.com.
26.1 All notices sent by you to us must be sent in writing to firstname.lastname@example.org or to our registered office address specified on our website. We may give notice to you in writing at either the e-mail address you specify in the Order or by post at the Property.
27.1 We will only use the personal information you provide to us and such other personal and financial information we otherwise obtain about you (together your Personal Information) to:
27.1.1 provide the Bill Management Services; and
27.1.2 process your payments for the Bill Management Services.
27.2 We may share your personal information with other companies that are part of our group of companies so that they can provide you with products and services that are likely to be suited to you. STB2 Limited is part of the STB Group Limited group of companies. By group we mean STB Group Limited and its subsidiaries.
27.3 You agree that we may pass your Personal Information to each of the other Tenants at the Property and to such Utility Providers, credit reference agencies and debt collection agencies as we consider reasonable for the purpose of delivering the Bill Management Services to ensure that they are aware of any additional needs which you may have and in enforcing our rights under this Contract.
27.4 You accept that we may, in accordance with our legal requirements, have to disclose your Personal Information to any regulatory, governmental or similar body in respect of your use of the Bill Management Services. Subject to any legal obligations to the contrary we shall notify you of such disclosure as soon as reasonably possible.
27.6 If you have an account with us, we will routinely share information about your payment record with credit reference agencies. If we consider that your account is in default (i.e. you have not paid us and are in breach of your agreement with us) we will notify you and if you do not pay us we will report the unpaid debt to credit reference agencies who will record that default on your credit file.
27.7 If you want to see what information credit-reference and fraud-prevention agencies have about you, you can contact the following UK agencies:
27.7.1 Call Credit,
27.7.2 Experian, and
27.7.3 Equifax Plc
27.8 If you tell us, or we believe that you or another member of your household are in need of extra care, we will record that information and will store it on our Priority Services Register, in order to ensure you get the service you need. The extra care might be because of your age, health, disability, or financial circumstances, or it could be because you are vulnerable for another reason. This is in line with Energy UK’s ‘safety net procedures’.
27.9 We will always process personal data fairly and lawfully in accordance with individuals’ rights. This means that we will not process personal data unless the individual whose details we are processing has consented to this happening (e.g. through the sales engagement when you sign up to an energy supply contract. The processing of all data will always be necessary to provide our product and services, in our legitimate interests and will not unduly prejudice your privacy.
27.11 We will ensure that any personal data we process is accurate, adequate, relevant and not excessive, given the purpose for which it was obtained. We will not process personal data obtained for one purpose for any unconnected purpose unless you have agreed to this or would otherwise reasonably expect this. You may also ask that we correct inaccurate personal data relating to you.
27.12 Our preferred means of communication will be by e-mail. However, we will always ask you when you sign up for your preferred means of communication during our Contract period.
28.1 You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.
28.2 Should we transfer all or any of our rights and obligations under these Terms we will provide you with a minimum of 4 weeks written notice.
29.1 If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you.
29.2 No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.
30.1 A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
31.1 Subject to the following conditions, the Referrer and Recruit will each receive a Reward when the Recruit successfully joins STB for the provision of Bill Management Services:
31.1.1 The Programme is open to Referrers and Recruits who are residents of the United Kingdom and are over the age of 18;
31.1.2 To be eligible under the Programme as a Referrer, the Referrer must be an existing customer of ours;
31.1.3 To be eligible under the Programme Recruits must not have already signed up to STB or be an existing customer, or a customer of STB in the preceding 12 months, under any email address or alias;
31.1.4 If a Referrer provides a Personal Link to a Recruit by email, the email must be created and distributed in a personal manner that is appropriate and customary for communications with friends, colleagues and family;
31.1.5 The Recruit must use the Referrer’s Personal Link to switch to STB on the website www.splitthebills.co.uk. Referrals claimed retrospectively are not eligible and will not be rewarded;
31.1.6 A Referrer must make it clear to a Recruit that their referral is a personal recommendation and that they do not represent STB or any STB employee when promoting their Personal Link;
31.1.7 By submitting an email address to STB, the Referrer represents that he/she has the prior content of the Recruit to do so;
31.1.8 The Recruit must agree that their first name may be shared with the Referrer and passed to STB as a potential Recruit;
31.1.9 We are not responsible for failure to issue Rewards resulting from an incorrectly quoted Personal Link;
31.1.10 A Referrer or a Recruit will not receive more than one Reward per Property;
31.1.11 If the Recruit cancels their agreement with STB before the Switch Date, this will result in the cancellation of the Referrer’s Reward and the Recruit’s Reward;
31.1.12 The Referrer will be notified by email once a Recruit has signed up to STB, on the Sign Up Date, and again when the Referrer and Recruit become eligible for the Reward;
31.1.13 Rewards will be delivered to the Referrer and the Recruit as credit into their STB account on the Switch Date. This is usually 21 days after the Sign Up Date of the Recruit;
31.1.14 Users may offer additional reward to Recruits as long as it is made clear that an additional reward is entirely the responsibility of the User and not the responsibility of STB;
31.1.15 Rewards are not transferrable and may not be auctioned, traded, bartered or sold;
31.1.16 Users are responsible for any tax implications resulting from receiving a Reward;
31.1.17 Upon termination of the Programme or any portion thereof for any reason, or upon cancellation of a User’s STB account for any reason, any unredeemed Rewards accumulated by the User are forfeited. Rewards that have been added as credit to the User’s account is considered redeemed, and will be refunded to the User on termination of a User’s STB account; and
STB Programme discretion:
31.2 We reserve the right to verify Referrers and Recruits and request proof of eligibility;
31.3 The method by which Users may refer shall be at the absolute discretion of STB;
31.4 We have no obligation to monitor the content provided by Users, however, STB may choose to do so and block any email messages, remove any such content, or prohibit any use of the Programme;
31.5 We may remove posts shared on our community, social media or review platforms if they are in breach of these terms;
31.6 We may delay issuing a Reward for the purposes of investigation;
31.7 We reserve the right to refuse to verify and process any transaction STB deems, in its sole discretion, to be fraudulent, suspicious, in violation of this Agreement, or we believe will impose potential liability on our subsidiaries, affiliates or any of our respective officers, directors, employees, representatives and/or agents; and
31.8 Any decision by us in respect of whether or not a User is entitled to a Reward shall be final and binding;
Suspension of the Referral Programme:
31.9 We may suspend your rewards account at any time should you be in breach of this Agreement;
31.10 If we suspend your rewards account for any reason, we may refuse to provide you the right to receive any Rewards; and
31.11 We reserve the right to suspend the Programme at any time for any reason.
31.12 Every Reward advertised on our website will be subject to the terms of this clause 31. In addition, the Reward will be subject to any specific or bespoke terms notified to the Recruit at the time of registering for the Programme.
32.1 These Terms set out the whole agreement between you and us for the supply of the Bill Management Services.
32.2 If any of the Terms herein conflict with any term of the Order, the Order will take precedent.
32.3 If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations.
32.4 We are a private limited company registered in England and Wales. Our company registration number is 10267040 and Our registered office is at Castle House, Castle Street, Sheffield, S3 8LU. Our registered VAT number is 246520418.
33.1 These Terms shall be governed by English law and you and we both agree to the exclusive jurisdiction of the English courts. We do not accept orders from addresses outside of England, Scotland, Wales and Northern Ireland.
33.2 If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
33.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.