Ever read an energy meter? Okay, so it’s probably not on your bucket list of things to do before you die and it’s not exactly something you high five your mates about. Reading a meter may be dull but it’s important.
Let’s take a minute or two to explain when to submit a meter reading, how to read the different types of meters and why it pays to do it when you need to. First up, why?
Submitting meter readings tells your suppliers how much energy you’re using. Split The Bills is no different. We also need to keep a track on how much gas and/or electricity usage, whether you’ve our Unlimited energy plan or Eco Saver energy plan.
Do you know where your energy meters are though? The easiest way to find out is to ask your landlord or letting agent as they could be anywhere from under the stairs to in a box outside your front door.
Found it? Hold your horses. You next need to know when to submit your readings.
Let’s start from the beginning. When you switch to a new supplier, you need to take an ‘open reading’ 5 days either side of your ‘switch’ date. Make sure you do it within this 10-day period otherwise your supplier will estimate a reading that could result in you paying for more energy than you’ve used.
Once you submit your open reading, your old supplier will stop billing you on this reading and your new supplier will start billing you from that reading.
Now you’re up and running you need to submit ‘in-life’ readings once every month as the account ticks along. A good tip is to put a monthly reminder and notification on your phone, laptop or tablet’s calendar to nudge you to submit your readings.
When you close your account or change supplier, you’ve 5 days either side of your account close date to provide readings. Your current supplier stops billing you on that reading and will use this to produce your final bill.
If you were on our Unlimited energy plan, you’ve nothing to worry about. Just walk off into the sunset. If you happen to be on our Eco Saver energy plan, and the meter readings show you’ve gone over your allowance, you’ll receive a final bill.
Luckily, only one housemate needs to submit a reading. What’s more, Split The Bills customers have got it easy. As a new renter, you simply take a clear, close-up photo of each meter (one for Gas, one for Electric) and upload it to us so we can do the reading for you.
You can upload photos or type in readings on the Support Centre of our website.
We’ll send you regular reminders by email and SMS to give us your meter readings and it’s best practice to submit them on the day we ask you to.
It’s unlikely, but if you can’t access your energy meter for some reason, just let us know. Your landlord or letting agent should take regular readings, so you could always get the reading off them and pass these onto us.
Firstly, you’ll need to figure out which of your meters is for Gas and which is for Electric.
Your Electric meter will have “kWh” on there, like so.
Your Gas meter will have either “m³” or “ft³” on it, like so.
Most UK homes have this type of meter for their Gas and Electric, which has a mechanical or digital display of numbers. To read one, write down the numbers from left to right and ignore the red numbers.
These Electric meters have two different readings, one for daytime usage, one for night time usage. You need to submit both readings. To view each read, the meter will either have two displays showing the day and night readings or one display and a button that lets you toggle between day and night rate readings.
Smart Meters automatically ping meter readings to your supplier, providing your supplier has the functionality to read smart meters – as not all energy providers can right now.
If you’ve got a smart Electric meter and you need to take a manual reading, here’s how to find your latest reading:
If your Gas is supplied through a smart meter, do the following to get your latest reading:
You can take a clear photo of your meter(s) and upload them to us or input the readings manually, both using the form below.