When do you need to provide meter readings?
Let’s start from the beginning. When you switch to a new supplier, you need to take an ‘open reading’ 5 days either side of your ‘switch’ date. Make sure you do it within this 10-day period otherwise your supplier will estimate a reading that could result in you paying for more energy than you’ve used.
Once you submit your open reading, your old supplier will stop billing you on this reading and your new supplier will start billing you from that reading.
Now you’re up and running you need to submit ‘in-life’ readings once every month as the account ticks along. A good tip is to put a monthly reminder and notification on your phone, laptop or tablet’s calendar to nudge you to submit your readings.
When you close your account or change supplier, you’ve 5 days either side of your account close date to provide readings. Your current supplier stops billing you on that reading and will use this to produce your final bill.
If you were on our Unlimited energy plan, you’ve nothing to worry about. Just walk off into the sunset. If you happen to be on our Eco Saver energy plan, and the meter readings show you’ve gone over your allowance, you’ll receive a final bill.